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The Whole Works by Ranjani & Shankar
The Whole Works by Ranjani & Shankar

Category: Workplace behaviour

Workplace behaviour

Are you taking enough notes?

Ranjani, September 2, 2020June 10, 2023

Take good notes during conversations, it can save you a whole world of trouble. Here are some things I do while I’m on calls.

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Workplace behaviour

Exclamation marks

Ranjani, July 14, 2020May 27, 2025

A friend of mine wrote to me recently saying that her husband was called out by a colleague in another country for using “too many exclamation marks”. What is the etiquette on this, she asked.

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Workplace behaviour

Having difficult conversations

Ranjani, July 11, 2020May 27, 2025

Last week, I was whining to my husband about how I don’t want to work with a client because of clash of values, but don’t want to talk to them because they’ll further persuade me. And he went, “you cannot run a business without having difficult conversations.”

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Workplace behaviour

Decision fatigue

Ranjani, July 8, 2020May 27, 2025

On a regular basis, you are making hundreds of little decisions each day and it can be exhausting. Decision fatigue is a real thing.

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Freelancing

Close the damn loop

Ranjani, July 7, 2020May 27, 2025

It is only through proactive and considerate communication that you can build community, which is fundamental to growing your business.

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Freelancing

Compliments book

Ranjani, July 6, 2020May 27, 2025

Someone I respect once said, “that’s disingenuous”. He didn’t call *me* disingenuous, just the argument I was making. While it hurt me in the moment, on second-thought, he was right.

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Workplace behaviour

Email subject lines

Ranjani, June 19, 2020June 7, 2025

In essence, use the subject line like an executive summary of the email.

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Workplace behaviour

End your emails with a question

Ranjani, June 18, 2020June 7, 2025

Saying “let me know your feedback” often elicits a nod. But asking “Does this work?” or “What do you think?” makes them think about it and commit to a response.

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Freelancing

Nothing is truly urgent

Ranjani, June 14, 2020June 7, 2025

If a customer tells you they needed something yesterday, laugh. Because it’s a joke. Everyone knows that you can’t get things done in the past.

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